Enhancing the Efficiency of the Internal Loan Receivables Management System at the Faculty of Engineering, Rajamangala University of Technology Phra Nakhon

Abstract

This research aims to study the problems in the management of government loan debtors and propose guidelines for developing a loan debtor management system within the Faculty of Engineering, Rajamangala University of Technology Phra Nakhon, to be efficient, transparent, and auditable. This research is a quantitative research using a questionnaire as the main tool for collecting data from a sample group consisting of 79 academic personnel and 85 support personnel, totaling 164 personnel, who are personnel of the Faculty involved in borrowing, approving, or supervising the spending of government loan advances. The research results found that the most important problem in managing debtors of government advance loans was the delay in repayment, with an average score of 4.25, reflecting that the work process still lacks an effective mechanism or support system for tracking, and borrowers themselves may lack awareness or understanding of the requirements of government loan regulations, especially regarding the repayment period and supporting documents. Next is the lack of a clear debtor tracking system and the delay in approving government advance loans, with an average score of 3.75. It was found that the faculty currently lacks a notification system or debtor database system that can display the repayment status in real time. Most staff still use manual tracking methods, such as phone calls, verbal inquiries, or waiting for borrowers to contact voluntarily, which results in ineffective debt management. As for the delay in approving advance loans, with an average score of 3.15, even though it received moderate feedback, it reflects the complexity of the approval process within the faculty, which still requires signatures from multiple parties and lacks an online request status tracking system. As a result, sometimes borrowers are unable to receive their money in time to carry out official duties. In addition, the sample group also proposed interesting approaches to system development, including creating an automatic email notification system, creating an online debtor database system, creating a loan-refund practice manual, and training borrowers and related officials on government regulations. Practical recommendations from the research results include developing an information system to track debtor status, creating a transparent control mechanism, and promoting financial discipline among personnel through incentives and participation measures. The research results can be applied as a prototype to improve the loan debtor management system of other units within the university or other universities with similar contexts in a tangible manner.