Service Measurement Tool for Internet Service Provider

Abstract

In this paper, we propose a new service measurement tool that ISPs can be used to assure their clients of the quality of service in different areas. Our tool uses PHP API of RouterOS to control MikroTik devices. The RouterOS allows us to verify network performance and control the network’s service measurement both in manual mode and scheduled mode. In the latter mode, we can specify the data size, the network we want to measure or the interval to repeat the same operation then save the result to the database, our tool will send the notification to the ISP via SMS. We also use the Fullcalendar2 framework to visualize the result in a calendar depending on the selected date. The result is shown in form of the bandwidth graph, average upload-download speed and percentage of measurable data that obtained from Canvas.js. The result presents the connection map of devices made from Google Map. Our tool is divided into 3 parts: 1) MikroTik router management, 2) service measurement and 3) user management that we separate users into 3 levels: 1) Maintenance officer, 2) District chief and 3) central authorities. The result indicates that 1) users at every level can use our tool over the internet 2) the district chief can manage users and verify devices’ performance in every area 3) maintenance officer can install and register devices via our tool 4) the management and measurement the performance of the network in each area are centralized and controlled by central authorities. Our tool has the flexibility to measure the performance of the network and the results are reliable that we can use to improve the service and more than that we can apply our tool to the various organizations for a low-cost software package.