Satisfaction of Service Recipients Towards The Service of Out Patient Department (OPD) Omnoi International Vichaivej Hospital Samutsakhon Province

Abstract

This research objectives were to 1) study the level of service satisfaction of the Out Patient Department (OPD) of Vichaivej International Hospital Omnoi. 2) to study the factors affecting service satisfaction of Outpatient Department (OPD) Of the Vichaivej International Hospital Omnoi. The research sample was 294 people who received services in the Outpatient Department (OPD) at Vichaivej International Hospital Omnoi. The research instrument was a questionnaire constructed by the researcher. Data were analyzed with mean (x̅), standard deviation (S.D.), t-test statistic and One-way ANOVA. The results was found that. 1. The overall level of service satisfaction of the Out Patient Department (OPD) was at a high level. 2. The overall level of service satisfaction of the Out Patient Department for Social Security (OPD S) was at a high level. 3. The overall level of service satisfaction of the Out Patient department for general (OPD G) was at a high level. 4. Factors affecting service satisfaction of Out Patient Department (OPD) can be summarized as follows: 4.1 The service recipient with different of gender, age, educational background, income, marital status and number of service. The overall level of service satisfaction in the Out Patient Department (OPD) was not different. 4.2 The service recipient with different of occupational. The overall level of service satisfaction in the Out Patient Department (OPD) service was different. 4.3 The service recipient with different of gender, educational background, income, occupation, marital status and length of service . The level of satisfaction with the service in the Out Patient Department in the field of social security (OPD S) was no difference. 4.4 The service recipients with different of age. The levels of satisfaction with Out Patient Services Department in Social Security (OPD S) departments was different .4.5 The service recipients with different of gender, age, educational background, income, marital status and length of time used to use the service. The level of satisfaction with the Out Patient Department of general outpatient general services (OPD G) was no difference. 4.6 The service recipients with different of occupation. The level of satisfaction with Out Patient Department services in general outpatient work (OPD G) was different.